Your Order, Every Step of the Way
We know how exciting it is to look forward to something you've ordered. At FINABAYA, we want you to stay informed and feel confident throughout your delivery journey.
Once your order has been dispatched, you can use your tracking information to follow its progress until it reaches your doorstep.
How to Track Your Order
Tracking your FINABAYA order is easy.
Step 1 – Find Your Tracking Number
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number and tracking information, where available.
Step 2 – Visit the Tracking Service
Use the tracking link provided in your shipping confirmation email or visit our designated order tracking service.
Step 3 – Follow Your Shipment
Enter your tracking number, if required, to view the latest available shipment updates and delivery progress.
Step 4 – Stay Updated
Check your tracking information periodically for updates as your package moves through the shipping network.
Where Can I Find My Tracking Number?
Your tracking number is normally included in the shipping confirmation email sent after your order has been dispatched.
You may also be able to find your shipment information through your FINABAYA customer account, where available.
If you cannot locate your tracking email, please check your spam or junk folder.
Tracking Information Is Not Available Yet?
Don't worry. It is normal for tracking information to take a little time to become active after an order has been dispatched.
Your shipment may need to be received and scanned by the shipping carrier before the first tracking update appears.
Please allow approximately 3–7 business days after receiving your shipping confirmation for tracking information to become available.
If no updates appear after this period, contact our Customer Care team for assistance.
Why Has My Tracking Status Not Changed?
International shipments may pass through several transportation and customs facilities before reaching their destination.
Occasionally, tracking information may remain unchanged for several days because of:
- Transportation between international facilities.
- Customs inspections and clearance procedures.
- Delays in carrier scanning or information updates.
- Weekends and public holidays.
- Temporary disruptions in international shipping operations.
A lack of tracking updates does not necessarily mean your package has stopped moving.
If your shipment remains without updates for an unusually long period, please contact us so that we can investigate.
Can I Track Multiple Shipments?
Yes. If your order contains products from different suppliers or fulfilment locations, your items may be shipped separately.
In such cases, you may receive more than one tracking number and separate shipping confirmation emails.
Each tracking number corresponds to an individual shipment.
What If My Order Is Delayed or Missing?
If your order has exceeded its estimated delivery period or appears to be missing, please get in touch with our Customer Care team.
To help us investigate, provide:
- Your FINABAYA order number.
- Your tracking number, if available.
- Your registered email address.
- A brief description of the issue.
We will work with our shipping and fulfilment partners to check the shipment status and help determine the next steps.
Need Assistance?
Our Customer Care team is here to help you throughout your shopping journey.
Email: [Insert Customer Care Email]
When contacting us, please include your order number so that we can assist you more efficiently.
Thank you for choosing FINABAYA. We appreciate your trust and look forward to delivering your order.
FINABAYA — Inspired by Values. Designed for Everyday Living.
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