Bringing Your Favourite Finds Closer to You
At FINABAYA, we believe that a great shopping experience continues beyond placing an order. We work with international suppliers and shipping partners to bring thoughtfully selected products closer to you, wherever you are.
Our goal is to make delivery as convenient, transparent, and reliable as possible.
1. Order Processing
Once your order has been successfully placed, we begin processing it with our fulfilment partners.
- Orders are generally processed within 1–3 business days.
- Processing includes order verification, supplier coordination, and preparation for shipment.
- You will receive an order confirmation by email after completing your purchase.
- During busy periods, holidays, or exceptional circumstances, processing may take slightly longer.
Please ensure that your shipping details are accurate when placing your order to avoid unnecessary delays.
2. International Shipping
FINABAYA works with international suppliers and shipping partners to serve customers across different countries and regions.
Available shipping destinations and delivery methods may vary depending on the product, supplier, and destination country.
At checkout, you will be able to review the shipping options available for your order.
Some products may be shipped separately if they come from different suppliers or fulfilment locations. In such cases, you may receive multiple packages for a single order.
3. Estimated Delivery Times
Delivery times depend on the destination, shipping method, supplier, and local delivery conditions.
As a general guide:
- United States, United Kingdom, and Europe: Estimated delivery of 7–20 business days.
- Canada and Australia: Estimated delivery of 10–25 business days.
- Other international destinations: Estimated delivery of 10–30 business days.
These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, public holidays, weather conditions, carrier operations, or other circumstances beyond our control.
Where available, more specific shipping estimates will be displayed during checkout.
4. Order Tracking
We want you to stay informed throughout your delivery journey.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
You can use this information to follow your shipment through the relevant carrier's tracking service.
Please note that tracking information may take a few days to become active after dispatch.
If you experience difficulties tracking your order, our Customer Care team will be happy to assist.
5. Shipping Costs
Shipping charges, where applicable, are calculated according to factors such as:
- Delivery destination.
- Product dimensions and weight.
- Available shipping methods.
- Supplier and fulfilment location.
The applicable shipping charges will be displayed at checkout before you complete your purchase.
Any free-shipping promotions will be subject to the conditions specified in the relevant offer.
6. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer.
Customs regulations and clearance procedures vary from country to country. We recommend checking with your local customs authority if you are unsure about potential import charges.
7. Delivery Delays
Although we work with shipping partners to facilitate timely delivery, certain circumstances may affect delivery schedules.
Possible causes include:
- Customs inspections and clearance procedures.
- Public holidays and seasonal shopping periods.
- Weather conditions and transportation disruptions.
- Incorrect or incomplete delivery information.
- Operational delays affecting shipping carriers.
If your shipment appears to be significantly delayed, please contact us so that we can help investigate its status.
8. Incorrect Address & Undeliverable Packages
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist if the order has not yet been dispatched.
Once an order has been shipped, changes to the delivery address may no longer be possible.
If a package is returned to the sender because of an incorrect address, failed delivery attempts, or failure to collect the shipment, additional shipping arrangements or charges may apply.
9. Missing or Damaged Packages
We take delivery concerns seriously.
If your order has not arrived within the estimated delivery period, or if your package arrives damaged, please contact our Customer Care team.
To help us investigate, please provide:
- Your order number.
- Your registered email address.
- A brief description of the issue.
- Photographs of the package or damaged product, where applicable.
We will review the matter and work with our fulfilment or shipping partners to determine the appropriate next steps.
10. Contact Our Customer Care Team
Need assistance with your shipment or have a question about delivery?
We are here to help.
Email: [Insert Customer Care Email]
Please include your order number in all shipping-related enquiries so that we can assist you more efficiently.
A Note from FINABAYA
Every order represents an opportunity for us to earn your trust. We appreciate your patience and understanding as we work with our international partners to deliver your purchases.
Thank you for choosing FINABAYA.
FINABAYA — Inspired by Values. Designed for Everyday Living.
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